Propel Refund Policy

1. Free Trial & Pre-Purchase Evaluation

To help you determine whether Propel meets your specific performance and hardware requirements prior to committing any financial resources, every newly registered account receives a full 7-day complimentary PRO trial upon completing email verification.

The free trial provides unrestricted access to our PRO optimization algorithms, background memory compactor, and hardware telemetry tools. We strongly encourage all users to install the desktop application and evaluate its compatibility with their specific Windows configuration, games, and background applications throughout the trial period before choosing to purchase an upgrade.

2. Paid Plans & Billing

Propel plans are sold as one-time payments for a fixed term (30 days or 365 days), as shown at checkout. Plans do not renew automatically, and we never charge you again unless you place a new order. If you buy again before your plan expires, the new term is added after your current expiry date.

When a payment transaction succeeds:

• Your account cloud entitlement is immediately upgraded;
• Your Propel desktop client automatically synchronizes the new plan privileges upon launch;
• A digital invoice and payment receipt is issued to your registered account email by our certified payment gateway partner (Razorpay).

3. Plan Expiry (No Cancellation Needed)

Propel plans do not auto-renew, so there is nothing to cancel and you will never be charged again unless you place a new order. When your plan ends, your account moves to the FREE plan. Paid features stop until you purchase again. Plan expiry does not generate a refund for unused days.

4. Eligible Refund Circumstances

We recognize that technical anomalies and billing errors may occur. We will review and grant full refunds in the following strictly defined situations:

• Accidental Duplicate Charges: If our payment processor processes two or more identical charges for the same order or upgrade transaction;
• Entitlement Provisioning Failure: If a payment was successfully deducted from your payment method, but our cloud infrastructure failed to provision your plan entitlements, and our technical support team is unable to resolve the entitlement delivery within 48 hours of your report;
• Technical Billing Defects: Any verifiable billing discrepancy caused directly by a software defect or calculation error in our payment processing systems.

5. Refund Request Window

6. Non-Refundable Circumstances

Except as explicitly provided in Section 4 or required by applicable statutory consumer protection legislation, refunds will NOT be granted under the following circumstances:

• Change of Mind: Personal preference changes or decision that you no longer desire the software after successful purchase and plan delivery;
• Plan Expiry: Not renewing or not using the plan before it expires;
• Subjective Performance Claims: Dissatisfaction with benchmark scores or subjective frame rate differences. As stated in our Terms, system optimization responsiveness varies widely depending on hardware architecture, background applications, and Windows configuration;
• Disclosed Incompatibility: Incompatibility with operating systems or hardware specifications clearly excluded in our published System Requirements (e.g., attempting to run the 64-bit Windows software on 32-bit platforms, macOS, Linux, or unsupported legacy Windows versions);
• Terms Violations & Fraud: Accounts that have engaged in multi-account trial abuse, software reverse engineering, automated exploitation, or credential reselling;
• Partial Usage: Claims for partial refunds based on non-usage or intermittent usage during an active prepaid plan term.

7. Failed Payments

If a payment fails at checkout, no plan is activated and no charge should remain. If money was deducted but your plan did not activate, see Section 4 (Entitlement Provisioning Failure) and contact support. Failed payments are normally returned automatically by your bank within 5-7 business days.

8. Refund Processing Timelines & Method

Approved refunds are credited strictly to the original payment method and currency utilized during checkout. For security and anti-money laundering compliance, we cannot issue refunds to alternative accounts or third-party recipients. When a refund is issued, your account moves to the FREE plan.

• Approval & Gateway Submission: Once verified by our support staff, the refund is submitted to our payment gateway (Razorpay) within 2 to 5 business days;
• Banking Posting: Depending on your card issuer or banking institution, it typically takes 5 to 10 additional business days for the refunded credit to appear on your bank statement.

9. How to Submit a Refund Request

To submit an eligible refund request, send an email directly to support@cleanmasterpro.in with the subject line formatted as:

Your email must include the following details so our team can expedite review:

• Your registered Propel account email address;
• The official Payment / Order ID (found in your Razorpay email receipt);
• The date and total monetary amount of the transaction;
• A concise description of the reason for your request (e.g., accidental duplicate charge or plan entitlement failure).

10. Statutory Consumer Protection Rights

Nothing contained in this Refund Policy is intended to limit, exclude, or disclaim any statutory consumer guarantees, mandatory warranty rights, or cooling-off periods that cannot be legally waived under applicable consumer protection legislation in your jurisdiction of residence. Where local law mandates specific refund remedies, those statutory rights will supersede the conflicting terms of this policy.

11. Contact Information

If you have questions regarding this Refund Policy or require assistance with an existing transaction, please contact us:

• Billing Support: support@cleanmasterpro.in
• Official Website: cleanmasterpro.in
• Legal Entity: [LEGAL BUSINESS NAME]
• Physical Address: [BUSINESS ADDRESS]